ESPRESSO | Studio 5 conducted an audit of a professional coaching website to pinpoint areas for improvement. Based on this, the team designed and implemented a new site with simpler editing features and an improved user experience.
The revamped site now allows easier posts and minor internal updates. ESPRESSO | Studio 5’s developers showed strong technical expertise and accommodated all feedback promptly; their grace and patience paved the way for a strong collaboration.
Please describe your organization.
We are a professional executive and business coaching company with a focus on leadership development.
What is your position?
I am the owner of the company.
Opportunity / Challenge
What business challenge were you trying to address with ESPRESSO | Studio 5?
I had a website, but it was hard to make any changes on it. I don’t have a technical background and wanted the freedom to make edits by myself.
Please describe the scope of their involvement in greater detail.
Studio 5 made an audit on my website at the time, which revealed that its implementation made the editing process more difficult. ESPRESSO | Studio 5 designed and developed a brand-new website based on the user experience I wanted to have.
How did you come to work with ESPRESSO | Studio 5?
I made my own search and received some recommendations.
Could you provide a sense of the size of this initiative in financial terms?
The cost of ESPRESO | Studio 5’s work has been $2,000.
What is the status of this engagement?
We started working with ESPRESSO | Studio 5 in 2015. We have an ongoing relationship for maintenance and enhancements.
Results + Feedback
Could you share any statistics or metrics from this engagement?
I liked ESPRESSO | Studio 5’s design process. We worked together closely, and the team accommodated all the feedback I gave them. We’re currently working on the events page, which I’d like to simplify, making it easier for people to schedule appointments. The way it turned out was not Studio 5’s fault since it was not included in my original designs. Other than that, I’ve been happy with ESPRESSO | Studio 5’s work.
I can post on the blog and perform minor changes easily. I actually made a mistake, which led to some issues with the website, but ESPRESSO | Studio 5 fixed it for me. They are very gracious in that sense.
One of our challenges came when moving the site from Bluehost to ESPRESSO | Studio 5’s own services. Their hosting technician worked directly with me and resolved the problem.
How did ESPRESSO | Studio 5 perform from a project management standpoint?
I was usually the one making decisions in terms of project management. The overall process went well.
What distinguishes ESPRESO | Studio 5 from other providers?
ESPRESSO | Studio 5 has shown a lot of patience when working with me. We didn’t always get things right on the first try, but ESPRESSO | Studio 5 made an effort to design something I really liked. I had a much more difficult time trying to get what I wanted from my previous web developer.
Is there anything ESPRESSO | Studio 5 could have improved or done differently?
Changing from Bluehost to ESPRESSO | Studio 5’s servers was quite a struggle. Getting access to their technical people a little sooner would have helped. The issue probably hadn’t occurred for ESPRESSO | Studio 5 before.
Do you have any recommendations for others considering working with ESPRESSO | Studio 5?
If the client needs to switch servers, they will probably have to have a greater involvement in the process.
This case study was conducted by Clutch on behalf of ESPRESSO | Studio 5
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