ESPRESSO | Studio 5 designed a new website for the client, whose unique woodworking company needed an online store that properly displayed the available products.
The new website has received many customer compliments. The client is pleased with ESPRESSO | Studio 5’s design skills, excellent customer service, and timeliness without needing the client to check in on them constantly.
Introduce your business and what you do there.
I’m the owner of Blue Snow Montana. We are a high-end woodworking company with an online store.
Opportunity / Challenge
What challenge were you trying to address with ESPRESSO | Studio 5?
We needed a unique website designed for us. I had gone through 3 different web development companies but fired them all. It took a unique person or business to consider what I was trying to achieve as a website. The biggest challenge was getting the pictures right.
What was the scope of their involvement?
ESPRESSO | Studio 5 made an online store that’s easy to use. The pictures were taken and posted on the website elegantly. She did a wonderful job with that.
How did you come to work with ESPRESSO | Studio 5?
I had 3 different people come into my gallery, look at my stuff, and listen to what my vision was. I even went all the way to pay them half up front. Halfway through the projects, I felt that it was not what I was looking for, or even close. It was frustrating. Then I had ESPRESSO | Studio 5 doing my pictures. I was just talking with Coco and she kept telling me to give them a shot. So, I did, without setting my hopes too high. They delivered very well.
How much have you invested with ESPRESSO | Studio 5?
I spent $3,000 to $7,000 on their services. I paid $3,000 upfront, but since I’ve had more ongoing work, we were able to work out a deal where she was going to add a cost to any new photos or lines of product. She included the photography, editing, copywriting, and posting on the web, without going over $7,000. I was very happy with that.
What is the status of this engagement?
We worked during the month of July to August 2016.
Results + Feedback
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I’m happy because everything was pretty good. I’ve met so many people on my website now, and I’m like, “Thank you! ESPRESSO | Studio 5 built this.” It was awesome. They are artists of web developing. The biggest thing a business owner can pay for is not necessarily a perfect product, but a product backed by great customer service, and ESPRESSO | Studio 5 gave me that. I liked that.
How did Studio 5 perform from a project management standpoint?
Gregor comes down to the gallery and provides updates from time to time. It’s pretty simple, for the most part. I hate to pay someone to do a job and then have to micromanage it. They have taken the project, ran with it, made it their own and made it awesome.
What did you find most impressive about ESPRESSO | Studio 5?
I was impressed by their timeliness.
Are there any areas ESPRESSO | Studio 5 could improve?
It’s my first experience, so I don’t have anything else to reference it to.
What tips or recommendations could you share that might increase the likelihood of success with ESPRESSO | Studio 5?
Be very vocal about what you’re looking for when working with a really good web developer like ESPRESSO | Studio 5. The best thing anybody can do to let them work their art is to communicate as clearly as possible. You need to define the objectives on their website. And no website is perfect the first time, so be patient. It’s an art.
This case study was conducted by Clutch on behalf of ESPRESSO | Studio 5
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