Frequently Asked Questions
We are an innovative boutique digital agency working with clients across town and around the world. Our specialty is creating highly effective business websites and content strategies that attract site visitors and converts them into consumers. In order to do that we also offer graphic and print design, commercial photography, SEO and social media services. And we can even host and maintain your website for you.
We charge a flat project fee based on the scope, time line and other requirements. Ongoing campaigns and support are billed monthly. All other services are billed by the hour. We also offer discounts to non-profits, and at times even donate certain services.
Product and fashion shoots and simple designs take around a week or less. Small websites can be completed in a month or less. Larger websites and e-commerce stores take about two months. Content creation can add extra time.
We start with an in-depth client consultation and discovery process, followed by strategy development, content creation, and creative. The launch of a new site or campaign is followed by performance tracking and reporting to the client.
Yes, of course! Many of our clients, especially small businesses, are still very unfamiliar with the online world. We can help you determine exactly what type of website and content you need, and how to get it. All you have to do is top reach out, and tell us about your business and your vision. We can show you how to do the rest, or do it for you. It won’t hurt a bit, we promise!
Yes, absolutely! We can meet with you over coffee and talk about where you are in regards to your online presence and digital marketing, and the results you hope or want to achieve. You can ask as many questions as you like, and we will do our best to answer them all. And if we don’t have an answer when we meet we will do some more research and let you know what we can find out. Don’t worry, you are not alone; we are here to help!
We are a small business ourselves, and we understand that especially small businesses have pretty strict budget requirements. As a result we know how to stretch your budget. We can create a basic small business website for as little as $ 750.00, and others of our services are available for as little as $ 50.00 / hour. We suggest that you contact us with your specific budget requirements and we promise to do the very best we can to help you. In the meantime we will sharpen some pencils!
Hey, we get it! And frankly we are not smart enough to speak mumbo jumbo jargon. So we prefer to talk to our clients in plain English. Of course, there are other options. If you prefer you can talk to us in German, French, Japanese, or even Chinese. But rest assured, no matter what your preferred language is, we do offer plain and simple communication in all of them. After all, we want to help you, not confuse you even more!
Small files can be emailed directly. Larger files, multiple images, and website files are compressed and uploaded to cloud storage such as Dropbox. We can ship print projects and files on CD / DVD via USPS, UPS, FedEx or local delivery.
Yes, content creation is one of our specialties! We can create logos, graphics and infographics, take product and location photos, shoot video, and write your web and marketing content for you. We can also help you improve your existing content.
Images should be hi-res PSD, TIFF or JPEG files. Graphics are best as Illustrator native or EPS files. All text content needs to be provided as editable Word docs. We can also take your existing web content for an additional charge.
Yes, no problem at all. We can host your website ourselves, or we can recommend a third party host for your business. Once you decide where you want to keep your site we will move it there, make sure it is all set-up correctly, and fully functional. After that we can provide you with a variety of maintenance options depending on your specific needs. All you have to do is reach out to us!
Yes, we have many ways to get Google, Bing, and other search engines to take notice of your business website in a good way. We don’t allow any shady Black Hat practices around here, so our efforts may take a little while to show results. But they will be long-term and sustainable instead of getting you penalized. Simply reach out to us and we can explain the benefits of responsive design, content marketing, and social media. And if you need the phone to ring right away we can help you with PPC campaigns and AdWords as well.
Yes, we speak Google, Bing, and even some Yahoo! Our SEO team can help you set up Google Analytics, or do it for you. After that we will help you understand exactly who is visiting your site, what they are looking at, and what you can do to keep them coming back for more. If you prefer we can track and tweak your website performance for you and provide you with monthly updates. All of the benefits, and none of the headaches! Doesn’t that sound good?
Yes, absolutely! Social media is a great way to reach new audiences. But depending on what you want to achieve some social networks may work better for you. Tell us a bit about your business and we will help you determine the best social platforms for you, help you set up and optimize your profile pages, and develop a social media strategy for you. Social media can be fun; let us show you how!
Yes, definitely. Our expert bloggers and ghost writers can maintain an active content marketing strategy while you focus on running your business. If you prefer we can show you what type of content is most effective for you, develop an editorial calendar to time your posts, and even help you track your blog and social analytics.
We are located in the historic Pioneer Square district of Seattle. We love it there because it has lots of great cafes and coffee shops. Our favorites are Caffe Umbria, Elm Street Coffee Roasters, Zeitgeist Kunst und Kaffee, and Cherry Street Coffee House. But you can also meet the highly caffeinated team at an Uptown Espresso, Storyville Coffee, Cafe Vita, or Cafe Ladro location near you. In Bellevue you can usually find us at The French Bakery or Top Pot Donuts.
We have been in Pioneer Square since we started our agency in 2004. We love our neighborhood! It is eclectic and funky, just like us. There are tons of places to eat, drink, and meet our clients. It is close to many of our clients, and only a short distance from downtown Seattle. And if we need a break or creative inspiration there are art galleries, parks, and many other fun places to hang out. Why don’t you come and visit, and we will show you around?
One day two of us were hot and thirsty, and in dire need of a pick-me-up! We stopped by one of our favorite coffee spots, and ordered two quadruple iced mochas, in pint glasses yet! We popped in the straws and 30 seconds later the glasses were empty. We looked at each other, and commented: “WOW, we really are #highlycaffeinated!” And the hashtag and tagline was born. We love it! How about you?
Please reach out with any other questions or concerns by sending us a message or calling us.