What Could Possibly Go Wrong?
Let’s put it this way: Everything! In our increasingly connected mobile world even something minor as not replying to a positive comment on your brand’s Facebook page can be perceived negatively. Just imagine how that multiplies when someone has a negative comment or complaint. If you are a restaurant or retail store negative social media can have an immediate effect on your customers, and that means your bottom line! Community management can minimize the negative outfall.
Even if you are not on the front lines of customer service you need to be socially agile in today’s market. If you are a financial adviser your clients may expect timely financial forecasts in your email newsletter or on your blog. Doctors and other service providers can updates regarding available appointments. Grocery stores can advertise daily or even hourly specials. But it only works if it is done timely! And many businesses miss out on valuable opportunities without a community management strategy.
How Does A Community Manager Help?
To keep your audience engaged you need to interact with them, keep them interested, and make them want to share the experience they enjoyed with your brand with their friends. And that takes both skill and time, which many brands don’t have. Many rely on cheap fixes and at times damaging strategies, don’t get the results they envision and require, and give up in frustration.
has 208 followers.
come from mobile devices.
Our community managers will engage with your social audience and keep the conversation going while you focus on your business.
Want to connect with a new audience? No problem, we can reach out to new online communities and introduce your brand and business to them.
Contests + Giveaways
We can develop and execute a variety of contests and giveaways that will introduce your brand to a responsive audience.
When things go wrong time is of the essence. Let our experts put out the fire before your brand and reputation gets burned.
We can protect your online reputation by responding to negative or false comments and creating positive content to counteract them.
We measure your level of social engagement across multiple channels to ensure that all your social interactions are positive and effective.
fake Facebook profiles.
have created LinkedIn accounts.
uploaded to Instagram each day!
your social voice
Our community managers and social media strategists implement and maintain social media, email, and blogging campaigns that will leave your audience spellbound! From acknowledging a compliment to helping a customer resolve a problem all the way to crisis communication and reputation management our community management strategies will ensure that your social media leaves you enough room to actually run your business.
engage with your community
We work with brands to help them administer their own engaging online communities. And we can draw on our extensive experience in engaging content curation, responsive web design, and best practices search engine optimization to help us create and distribute content and track performance across multiple channels. If you are interested in learning how effective community management will impact your business let’s discuss it over coffee!
Simply fill out the form on the right or contact us with any questions. We look forward to hearing from you!
what our clients say
The website [designed by ESPRESSO.digital] has set a very good light for our restaurant. We’ve received significant press coverage within The Seattle Times and even national publications.
ESPRESSO.digital is everything that you could ask for in an agency. They offer a wide range of services and do each one exceptionally well. I am very happy with our new website design.
ESPRESSO.digital did a phenomenal job … I appreciate their professionalism and friendliness. They have been very engaging.
People have said that they like our website. Overall, it’s a high quality page that ESPRESSO.digital created for us.
They did a complete redesign of the site, from what was pretty clunky to something rather impactful. People have been really impressed. Of our peer groups, it’s really one of the finer sites.
They did a great job project managing me, which I needed and I expected, because I’m running around trying to do my small business. I really enjoyed working with them immensely.
The website is drastically easier to use. They were responsive. Once you get to work with them, they’re pretty fun to work with.
we specialize in
- Social Media Marketing
- Social Media Management
- Social Media Consulting
- Social Media Training
- Organic Social Media Strategies
- Social Strategy Development
- Editor / Blogger Outreach
- Contests + Giveaways
- Reporting + Analytics
- Community Management
- Crisis Communication
- Online Reputation Management