social engagement
Simply having a few social profiles is not going to get you the audience love and engagement you crave! Social media engagement is like having a conversation; you need to respond to comments. If you are too busy to handle this on your own our experienced community managers can become the social voice of your brand.

community management

What Could Possibly Go Wrong?

Let’s put it this way: Everything! In our increasingly connected mobile world even something minor as not replying to a positive comment on your brand’s Facebook page can be perceived negatively. Just imagine how that multiplies when someone has a negative comment or complaint. If you are a restaurant or retail store negative social media can have an immediate effect on your customers, and that means your bottom line! Community management can minimize the negative outfall.

Social Communication

Even if you are not on the front lines of customer service you need to be socially agile in today’s market. If you are a financial adviser your clients may expect timely financial forecasts in your email newsletter or on your blog. Doctors and other service providers can updates regarding available appointments. Grocery stores can advertise daily or even hourly specials. But it only works if it is done timely! And many businesses miss out on valuable opportunities without a community management strategy.

How Does A Community Manager Help?

To keep your audience engaged you need to interact with them, keep them interested, and make them want to share the experience they enjoyed with your brand with their friends. And that takes both skill and time, which many brands don’t have. Many rely on cheap fixes and at times damaging strategies, don’t get the results they envision and require, and give up in frustration.

social media
42% of all online women use
this social media platform.

social media

The average Twitter user
has 208 followers.

social media

More than half of YouTube views
come from mobile devices.

Community Engagement

Our community managers will engage with your social audience and keep the conversation going while you focus on your business.

Community Outreach

Want to connect with a new audience? No problem, we can reach out to new online communities and introduce your brand and business to them.

Contests + Giveaways

We can develop and execute a variety of contests and giveaways that will introduce your brand to a responsive audience.

Crisis Communication

When things go wrong time is of the essence. Let our experts put out the fire before your brand and reputation gets burned.

Reputation Management

We can protect your online reputation by responding to negative or false comments and creating positive content to counteract them.

Social Analytics

We measure your level of social engagement across multiple channels to ensure that all your social interactions are positive and effective.

social media
There are an estimated 81 Million
fake Facebook profiles.

social media

Over three Million companies
have created LinkedIn accounts.

social media

Over 80 Million photos are
uploaded to Instagram each day!

your social voice

Our community managers and social media strategists implement and maintain social media, email, and blogging campaigns that will leave your audience spellbound! From acknowledging a compliment to helping a customer resolve a problem all the way to crisis communication and reputation management our community management strategies will ensure that your social media leaves you enough room to actually run your business.

engage with your community

We work with brands to help them administer their own engaging online communities. And we can draw on our extensive experience in engaging content curation, responsive web design, and best practices search engine optimization to help us create and distribute content and track performance across multiple channels. If you are interested in learning how effective community management will impact your business let’s discuss it over coffee!

Simply fill out the form on the right or contact us with any questions. We look forward to hearing from you!

what our clients say

ESPRESSO testimonials icon
Mark Spagnola
Portfolio Communications
President

Our new website provides the credibility that we need.

ESPRESSO testimonials icon
Erin Anderson
Greg Anderson Painting
Marketing Director

ESPRESSO.digital knows what they’re doing and they want to make sure that they are performing well.

ESPRESSO testimonials icon
TERRY DESROSIER
Agate Designs
Owner

People have said that they like our website. Overall, it’s a high quality page that ESPRESSO.digital created for us.

ESPRESSO testimonials icon
Hsuan-Hua Chang
Coach Seattle
Owner

ESPRESSO.digital designed and developed a brand-new website based on the user experience I wanted to have.

ESPRESSO testimonials icon
ED KASHIBA
Sushi Kashiba
Director of Operations

The website [designed by ESPRESSO.digital] has set a very good light for our restaurant. We’ve received significant press coverage within The Seattle Times and even national publications.

ESPRESSO testimonials icon
COLLIN CULDICE
Blue Snow Montana
Owner

ESPRESSO.digital are artists of web developing.

ESPRESSO testimonials icon
SARAH HARVEY
Harris Harvey Gallery
Gallery Director

ESPRESSO.digital understands that a project needs to be tailored to a specific business.

ESPRESSO testimonials icon
TRAVIS GOLD
Summerfield Services
Marketing Director

ESPRESSO.digital is everything that you could ask for in an agency. They offer a wide range of services and do each one exceptionally well. I am very happy with our new website design.

ESPRESSO testimonials icon
SHERYL PETERSON
Leda Business Consulting
CEO

They did a great job project managing me, which I needed and I expected, because I’m running around trying to do my small business. I really enjoyed working with them immensely.

ESPRESSO testimonials icon
JACK MORGAN
Surfin' Seafood
Owner

The website is drastically easier to use. They were responsive. Once you get to work with them, they’re pretty fun to work with.

ESPRESSO testimonials icon
KATHY OSKOUIAN
First Underwriters Insurance
Principal

ESPRESSO.digital did a phenomenal job … I appreciate their professionalism and friendliness. They have been very engaging.

ESPRESSO testimonials icon
LEILA KIRSKE
Bicycles for Humanity Seattle
Board Member

They did a complete redesign of the site, from what was pretty clunky to something rather impactful. People have been really impressed. Of our peer groups, it’s really one of the finer sites.

Recent projects

we specialize in

connected offerings

  • Editor / Blogger Outreach
  • Contests + Giveaways
  • Reporting + Analytics
  • Community Management
  • Crisis Communication
  • Online Reputation Management

contact us

Not feeling social?
Not a big fan of this whole social media thing? That’s OK! If you don’t know what to say on social networks you better not force it. It will just sound wrong. …. Hey, folks really seem to like you over here! …. Want us to say something on your behalf? Like thank you …