The client first contacted ESPRESSO | Studio 5 because they needed a new website for their construction business. As the company expanded, they needed a Web presence for each of their divisions. So, to simplify navigation between different services ESPRESSO | Studio 5 designed a responsive business website based on the same overall brand strategy for each of the firm’s five divisions. They added searchable real estate listings and secure maintenance request forms to each site as required. All six of their new responsive business websites are based on the WordPress platform. ESPRESSO | Studio 5 hosts their websites and monitors them for performance and security issues as well as future upgrades.
The client is very satisfied with their experience working with ESPRESSO | Studio 5. They are pleased with the quality of work delivered and the friendly and easy to work with staff. The new website is user friendly with a professional and modern design to the client’s taste. ESPRESSO | Studio 5 is highly recommended to others.
Can you give a brief description of your company and your role there?
I work [with] a commercial real estate company in Bellevue, Wash. We are licensed in Washington, Oregon, and Idaho. Besides brokerage, we do property management and some construction. I am the director of marketing here. I oversee all marketing related projects as well as research and managing our database.
Opportunity / Challenge
When you approached ESPRESSO | Studio 5, what was the business challenge that you were trying to address?
We first contacted them a few years back to help develop a construction website for us because we were trying to grow that division within our company. They did a great job with that, and then about a year and a half later, we hired them to rebrand our entire online image. We went from one website platform to having one corporate website plus five different websites for each division of Summerfield.
Did their work include design, development, training, and support?
Yes. They were hands-on for the entire process.
Why did you select ESPRESSO | Studio 5 to work with in the beginning?
I wasn’t happy with our web developer at the time. So, I went on an Internet search and just looked at companies throughout the greater Seattle area. I looked at reviews from their clients and reached out to each company to help with our project, asked for an estimate on what it would cost, interviewed with some people I liked and narrowed it down. They were my favorite choice.
Can you give a sense of the size of the project either in a cost range or personnel work hour figure?
Every website was built differently. I believe it was a little more than $10,000 for the six new websites we ordered.
Results + Feedback
In terms of the results of the project, are there any metrics or feedback that you can share that indicates the effectiveness of the work?
Everything has been going great. We’ve had good feedback from our clients. Everything looks good. It’s much more user friendly, a lot more professional, modern, and definitely an upgrade from our previous website. Everyone here likes it.
Is there anything unique or special about them compared to other companies with which you may have worked?
They just were nice people to work with. Gregor [Schmidt] and Coco [co-founders of ESPRESSO | Studio 5] are both very friendly and outgoing, very kind and hardworking people. They’re a smaller business, but their personalities and the customer service and what they provide, I thought, brought them above their competitors.
On the other hand, is there any area that you think they could improve upon or that you would do differently looking back?
I thought they got a little busy at times with other projects. Sometimes, it would take a day or two to get back to a phone call. That’d be the only issue.
Finally, we have some quick questions. For each one, we ask that you give ESPRESSO | Studio 5 a rating on a scale of one to 100, with 100 being the best score.
This case study was conducted by Clutch on behalf of ESPRESSO | Studio 5
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